FAQ – Aloha Surf Gear

1. What shipping options do you offer?

We offer Standard, Expedited, and Priority shipping within the United States.
Shipping rates and estimated delivery times are displayed at checkout.
All orders include tracking once shipped.

2. How long does processing take?

Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.

3. Do you ship internationally?

At this time, Aloha Surf Gear ships within the United States only.
We are working on expanding international shipping in the future.

4. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking updates to appear.

5. Can I change or cancel my order?

If you need to update or cancel your order, please contact us immediately at [Your Support Email].
Changes can only be made before the order is processed or shipped.

6. What is your return policy?

We accept returns of unworn, unwashed, and unused items within 30 days of delivery.
Items must be returned in their original condition with tags attached.
For more details, please refer to our Return & Refund Policy.

7. How do I start a return?

Simply contact our support team at [Your Support Email], and we will guide you through the return process.
Please note: original shipping fees are non-refundable.

8. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with your order number and photos of the issue.
We will resolve it as quickly as possible.

9. What size should I order?

We recommend checking our Size Guide for accurate measurements.
If you’re between sizes, we generally suggest sizing up for maximum comfort.

10. Do your products run true to size?

Most Aloha Surf Gear items run true to size, but fit may vary depending on style and material.
Refer to individual product descriptions for specific sizing notes.

11. How do I care for my surf shorts and apparel?

To extend the life of your gear:

• Rinse after exposure to saltwater or chlorine

• Machine wash cold

• Do not bleach

• Tumble dry low or hang dry

• Avoid ironing or dry cleaning

12. What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other secure options displayed at checkout.

13. Are my payment details secure?

Yes. All transactions are encrypted and processed through secure payment gateways to protect your information.

14. Do you offer discounts or promotions?

We occasionally offer seasonal sales and special promotions.
Join our newsletter to stay updated on new arrivals and exclusive offers.

15. How can I contact customer support?

You can reach us anytime at [Your Support Email].
Our team typically responds within 24 hours on business days.